At Epoch Design we strive for two main goals: to make superior quality furniture and to provide amazing customer service. Those goals can seem lofty, perhaps, but for decades Epoch Design has been succeeding. Our furniture is built to last a lifetime and we will support our customers for a lifetime as well. We recently got a lovely email from a lifelong customer, Joanne, that let us know that we are doing well on our goals:
Thank you very much! We started with a dresser purchased from Costco for a nursery our daughter. We did quite a lot of shopping for that piece, and although it was a bit more expensive than most nursery furniture we had seen, we were very impressed with the quality of materials and construction. That dresser is now 10 years old and has been through two moves and still looks beautiful. Because we were so pleased with the dresser, we ordered more Epoch furniture to fully outfit the rest of her bedroom as well as a second child's bedroom. A year after purchase, one of the dresser drawer glides became difficult, and we were so impressed that not only would you send us a replacement glide, but at no cost. That kind of customer service is unheard of these days! Now, as an adult I've never had proper bedroom furniture; we've always made do with mis-matched random cast-offs, and spent our money on more visible rooms of the house. But at age 54 I thought, if not now, when? So without even looking elsewhere, I ordered your Verona bedroom furniture sight unseen, based on our very positive experiences with Epoch in the past. Looking forward to its arrival!
We can't wait for Joanne to get her new Verona bedroom furniture. We love hearing stories like this! Thank you Joanne for your continued support of Epoch Design. We'll be here for you and your furniture for a lifetime!